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All you need to register is an active Bangladeshi mobile number and a password. Email is optional. The entire process takes just 2–3 minutes.
Registration is not permitted for users under 18. This is a mandatory requirement.
For more details, Registration page View.
Only one account is allowed per mobile number. Attempting to create multiple accounts from the same number may result in permanent suspension of all accounts and forfeiture of any balance.
Login pageClick the "Forgot Password?" link on the login page. Enter your registered mobile number to receive an OTP. Verify the OTP and set a new password. The whole process takes under 2 minutes.
KYC is not required for standard transactions. However, for large withdrawals (above the threshold), you will need to submit a photo of your National ID (NID) or passport. This is for your own security.
To close your account, email support@newluck.ws or let us know via Live Chat. Please withdraw your balance before requesting deletion. Permanently deleted accounts cannot be recovered.
The following methods are currently supported:
- bKash — fastest deposits, credited instantly
- Nagad — instant processing
- Rocket (DBBL)
- Bank Transfer (in select cases)
Withdrawals are typically processed within 5–15 minutes.
During peak times or for large amounts, processing may take up to 24 hours. Withdrawals above the threshold may be delayed without KYC verification. There are no withdrawal fees.
Minimum withdrawal is ৳500. The maximum daily withdrawal limit is ৳1,00,000. Large amounts may require KYC verification. Multiple withdrawals in a single day are allowed.
Try refreshing the page. If it still doesn't show after 5 minutes, contact us via Live Chat or at support@newluck.ws with your transaction ID. We typically resolve issues within 30 minutes.
Complete your registration and make your first deposit to automatically receive a 100% bonus — up to ৳5,000.
Example: Deposit ৳2,000 and get an extra ৳2,000 bonus. Your total balance will be ৳4,000.
Full terms and conditions: Bonus Page View.
Bonuses generally carry a 10x to 20x turnover requirement, which varies by offer. For example, a ৳1,000 bonus requires ৳10,000–৳20,000 in wagers before you can withdraw. The exact terms are listed with each offer.
When someone registers using your referral code and makes their first deposit, both of you receive a bonus. You can find your referral code in your account settings. The more friends you refer, the bigger your bonus.
The weekly cashback bonus applies across slots, Live Casino, and Sports Betting. Cashback of typically 5%–10% is credited to your account every Tuesday. To learn more, Bonus Page View.
- Slots — thousands of slots
- Live Casino — With Real Dealers
- Sports Betting — cricket, football, and 30+ other sports
- Jackpot Games — chance to win big prizes
- Table Games — Roulette, Blackjack, Baccarat
Minimum bets in Live Casino games generally start from ৳10. Some premium tables may have higher minimums. You can join any live game as long as you have sufficient balance in your account.
Yes. All games on New Luck use internationally certified RNG (Random Number Generator) technology, which is continuously audited by third-party reviewers. RTP (Return to Player) information is available for every game.
Bet on cricket, football, tennis, badminton, e-sports, and 30+ other sports. Real-time betting on live matches is also available. To learn more, Betting Page View.
New Luck uses SSL 256-bit encryption. All payment transactions are processed through encrypted channels. We never sell your information to third parties. For more details: Privacy Policy।
Change your password immediately and notify support. We can temporarily lock your account if needed. Never share your OTP with anyone — New Luck will never ask for your OTP.
Always use only the official newluck.ws Visit the address and look for the green padlock in your browser's address bar. Avoid clicking unknown links. Our official communications come only from support@newluck.ws.
Our App Page Download the Android APK directly from our website. It is not available on the Google Play Store — download it from our site only. iOS users can access the full site via their mobile browser.
On your Android phone, go to Settings → Security and enable "Unknown sources" or "Install unknown apps", then try installing the APK again. If the issue persists, download it using Chrome on your phone and retry.
Yes, the app has everything — Gaming, deposits, withdrawals, bonuses, and support. You'll also get app-exclusive offers not available on the website.
Go to "Responsible Gaming" in your account settings and select Self-Exclusion. You can choose a period ranging from 1 week to permanent. For more details: Responsible Gaming page।
Go to the Responsible Gaming section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
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Contact SupportMost Asked
This FAQ was last updated in January 2026. Have a new question or suggestion? Let us know.
Didn't find your answer? Contact us directly
Live Chat
24/7 Bangla Support
Email
support@newluck.ws
Average Response Time
Within 30 minutes
Why choose New Luck?
What sets us apart
Beyond the FAQ — discover what makes New Luck truly different
Full Bangla Support
Live chat and email support — all in Bangla. Get help without any language barrier, built with Bangladeshi players in mind.
Fastest Withdrawals
Get your winnings in as little as 15 minutes. Straight to your bKash, Nagad, or Rocket — whichever you prefer. No fees.
Safe & Transparent
SSL encryption, RNG-certified games, and top-tier security. Your money and personal data are fully protected.
Regular Bonuses & Offers
From welcome bonuses to weekly cashback — the offers never stop. Check back daily for the latest deals.
Mobile-First App
Fast loading, smooth gameplay, and exclusive offers on the Android app. Get the full desktop experience right in your pocket.
Responsible Gaming
Deposit limits, time controls, and self-exclusion — your well-being is our top priority.
No more questions? Then let's get started!
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