New Luck Terms & Conditions — Clear, Plain Language

These Terms and Conditions (hereinafter "Terms") New Luck Applicable to use of the website and mobile app. Registering with New Luck or using our services in any way means you have read, understood, and agreed to these terms.

New Luck is an online gaming platform offering betting, casino, jackpot, and related entertainment services to users in Bangladesh. Our goal is to ensure a safe, fair, and transparent gaming experience.

The right to modify these Terms & Conditions at any time New Luck reserved. Registered users will be notified of any significant changes via email or push notification.

New LuckTo open an account, you must meet the following requirements:

• You must be 18 years of age or older.
• You must provide accurate and complete personal information.
• Each person may register only one account. New Luck reserves the right to close all accounts if multiple accounts are found to belong to the same individual.
• Your account password must be kept confidential and must not be shared with any third party.

For KYC (Know Your Customer) verification, you may be asked to submit a copy of your National ID or passport. This is done solely to protect your account.

New Luckcurrently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer. Each method has its own limits and processing times.

Identity verification is mandatory for withdrawals. For larger withdrawals (above ৳50,000), additional KYC documents may be required. This is part of our anti-money laundering compliance.

New Luck's bonus system is the most transparent among gaming platforms in Bangladesh. The terms for each bonus are listed separately on the bonus page.

General bonus rules:

• Welcome Bonus: 100% match on your first deposit, up to ৳5,000. Wagering requirement: 3x.
• Reload Bonus: Up to 50% on weekly deposits. 3x wagering.
• Cashback: Cashback on net losses within a set period — no wagering requirements.
• Voucher Code: Each voucher has its own validity period and conditions — see details on the Voucher page available.

If bonus abuse is detected — such as claiming bonuses through multiple accounts or any other form of manipulation — New Luck reserves the right to void the bonus and any associated winnings.

All games on New Luck use RNG (Random Number Generator) technology, certified by an independent third party. This means every outcome is entirely random — no manipulation is possible.

Betting Rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a technical error makes the outcome of a bet uncertain, the bet will be voided and the stake returned.
• For disputes regarding scores or statistics in live betting, the official data feed shall be considered final.
• If a match is cancelled or abandoned, all bets on that match will be refunded.

The following activities are strictly prohibited. If detected, your account may be immediately suspended and your balance forfeited:

• Opening multiple accounts under the same person's name.
• Attempting to profit by exploiting the bonus system (bonus hunting/arbitrage).
• Operating an account using another person's identity.
• Attempting to interfere with or hack the platform's software.
• Placing bets using automated bots or software.
• Using the platform for money laundering or any illegal activity.

Before any account is terminated, the user will be informed of the reason and given 48 hours to appeal. The user retains the right to withdraw any valid balance (excluding bonuses).

New Luck Responsible gaming is always our top priority. Gaming is a form of entertainment — not a livelihood or a source of income. We encourage all users to play within their means.

The following features are always available on the New Luck platform:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Time Limit: Option to set a daily session time limit.
• Reality Check: You will receive periodic reminders to take breaks while playing.

If you notice signs of problem gambling, please notify our support team or Responsible Play View page.

Full details on how we collect and process your personal data can be found in our Privacy Policy. In brief:

• Your information is never sold to third parties.
• Payment information is encrypted with 256-bit SSL.
• No information is shared unless required by law.
• You may request deletion of your personal data at any time.

New Luck We always strive to provide uninterrupted service. However, New Luck is not liable in the following circumstances:

• Betting or gaming issues caused by internet disconnection.
• Losses caused by issues with the user's own device.
• Force majeure events such as floods, earthquakes, or cyberattacks.
• Any losses arising from sharing your account credentials with others.

Our maximum liability shall in no circumstances exceed the total deposits made within 30 days prior to the incident in question.

New Luck reserves the right to update these Terms at any time. However, we promise:

• For significant changes, at least 14 days' notice will be given in advance.
• The date of each update will be displayed at the top of this page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated terms.

If you do not accept the updated terms, you may close your account at any time and withdraw your remaining balance.

If you have any questions about these Terms or need clarification on any clause, please reach out to our support team. We're happy to help.