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New Luck Privacy Policy — How We Keep Your Data Safe

We understand how important your personal data is. That's why at New Luck, every step — from collection to storage — is handled with the highest level of security. This policy is written in plain language so you can understand it easily.

Updated: June 2026 SSL-256 Encrypted Written in Bengali ~12 min read
Data Is Never Sold
No Third Parties
256-bit SSL
In Your Control
Transparent Policy
Our Commitment

How we protect your privacy

Protections We Voluntarily Offer Beyond What Is Required

End-to-End Encryption
Every transaction and piece of personal data is encrypted with 256-bit SSL — the same level of security used by banks.
Secure Data Storage
Your data is stored on encrypted servers with no possibility of unauthorised access. Regular security audits are conducted.
Your Data, Your Control
You can request to view, correct, or delete your data at any time. You also have the right to data portability.
Your Data Is Never Sold — Ever
New Luck never sells your personal data to third parties. This isn't just a promise — it's built into our business model.
Minimal Data Collection
We collect only what is strictly necessary to provide our services — nothing more. Less data means less risk.
Marketing Email Preferences
You can unsubscribe from promotional emails at any time. You can also manage your notification preferences directly from Account Settings.
Version 2.4 — June 2026 This policy is written in accordance with New Luck's latest data protection practices.
Table of Contents
Section 01

Introduction & Applicability

This Privacy Policy New Luck This policy outlines our commitments and practices regarding the personal information we collect when you use our website (newluck.ws) and mobile app.

This policy applies to all registered members, site visitors, and mobile app users. By using New Luck's services, you agree to this policy.

We've written this policy in plain, simple language. If anything is unclear, feel free to ask our support team — they're always ready to help.

This policy is developed in accordance with Bangladesh's data protection laws and international best practices.

Section 02

What Information We Collect

New Luck only collects information that is strictly necessary to provide our services. The list below explains what data we collect and why:

Data TypeWhat We CollectWhy It's Needed
Identity InformationFull name, date of birth, NID/passport numberAge Verification & Identity Confirmation
Contact InformationMobile number, email addressAccount Registration & Notifications
Financial InformationBKash/Nagad number, transaction historyPayment Processing
Device InformationIP address, device model, OSSecurity & App Optimization
Usage InformationGaming history, session durationService Improvement & Responsible Gaming
Cookie DataSession tokens, preference settingsImproving User Experience

We do not collect social media profiles, family details, or any information that is not relevant to our services.

Our Commitment: Your full payment card number is never stored on New Luck's servers.

Section 03

How Your Information Is Used

Collected data is used exclusively for the following purposes:

  • Account Management: Registration, login, and identity verification.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Customer Support: Resolving your issues and providing support.
  • Security: Preventing fraud and cyberattacks.
  • Responsible Gaming: Monitoring gaming behaviour and ensuring player protection.
  • Legal Obligation: Compliance with Anti-Money Laundering (AML) & KYC regulations.
  • Service Improvement: Improving the app & website.
  • Promotions: With your consent, we send only relevant offers.

Your data is never shared with third parties for advertising purposes.

Section 04

Who We May Share Your Data With

New Luck shares your data only in the following limited circumstances:

  • Payment Providers (bKash, Nagad, Rocket): Only the information strictly necessary to complete transactions.
  • Identity Verification Services: Certified provider for KYC processing.
  • Law Enforcement: Only when required by a court order or legal obligation.
  • Game Providers: For RNG verification and game management only — no personally identifiable information.

In each of the above cases, third parties are bound by their own privacy policies and may not use the data received for any other purpose.

Clear Communication: Your data is never shared with advertisers, data brokers, or marketing companies.

Section 05

Technical Data Protection Measures

New Luck We use bank-grade security technology, backed by a multi-layered protection system to keep your data safe:

Transmission Security
  • TLS 1.3 Protocol
  • 256-bit AES Encryption
  • HSTS Enabled
Storage Security
  • Encrypted Database
  • Access Logging
  • Regular Backups
Access Control
  • Two-Factor Authentication (2FA)
  • Role-based Access Control
  • Internal Audit
Threat Monitoring
  • 24/7 Security Monitoring
  • Automated Anomaly Detection
  • Third-Party Penetration Testing

In the event of a security breach, affected users will be notified within 72 hours and immediate steps will be taken to resolve the issue.

Section 06

Cookie Policy & Usage

Cookies are small text files stored in your browser. New Luck uses cookies to enhance your experience.

Cookies We Use

Essential CookiesLogin sessions and security tokens — the site cannot function without these.
Performance CookiesPage load times and usage statistics — helps us improve the site
Preference CookiesRemembers your language, theme & notification settings

You can disable cookies through your browser settings, though some features may not work properly as a result. Security cookies cannot be disabled as they are essential for protecting your account.

Section 07

Your Data Rights

As a New Luck user, you have several important rights over your own data. Each right is explained in plain terms below:

1
Right to Know
You may request to know what information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information we hold about you.
3
Right to Erasure
You may request deletion of your data after your account is closed.
4
Right to Portability
You can receive a copy of your data in a machine-readable format.
5
Right to Object
You can object to marketing communications or specific data processing activities.
6
Right to Complain
If you are dissatisfied with how your data is handled, you have the right to lodge a complaint with the relevant authority.

To exercise any of these rights privacy@newluck.wsEmail us at. We will respond within 30 days.

Section 08

How Long We Retain Your Data

We do not retain your data indefinitely. Below is the retention period for each type of information:

  • Account Information: For as long as your account is active, and up to 5 years after closure (as required by law).
  • Transaction Records: 7 years, in accordance with Bangladesh financial regulations.
  • KYC Documents: 5 years after verification.
  • Gaming Logs: 6 months (for responsible gaming monitoring purposes).
  • Cookie Data: After the session ends, or for a maximum of 1 year.
  • Support Conversations: 2 years after resolution.

Once the retention period expires, data is automatically deleted or anonymized so it can no longer be linked to any individual.

Section 09

Protection of Minors' Data

New Luck Strictly adheres to an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

If we receive evidence that a minor's data has been collected, the account will be immediately closed and all associated data permanently deleted.

If you believe a minor is using New Luck, please notify us immediately: support@newluck.ws

Section 10

Our Commitment on Policy Changes

Our Privacy Policy may be updated from time to time due to technological changes, legal requirements, or service improvements. However, we guarantee:

  • You will be notified by email and push notification at least 14 days before any significant change takes effect.
  • The date of change and version number will always be displayed at the top of this page.
  • Archives of previous versions are available upon request.
  • No change may reduce or limit users' existing rights.
Contact

Privacy Contact

For privacy policy enquiries, data deletion requests, or any data-related matters, please contact us:

Privacy Enquiries Email
privacy@newluck.ws
Live Chat Support
24/7 in Bangla
Response Time
Within 7 business days
General Support
support@newluck.ws

Privacy FAQs

No. Your mobile number is used solely for payment processing and account security notifications. It is never shared with third parties or sales representatives.

After account closure, financial transaction records are retained for 7 years as required by law. Other personal data is deleted after 5 years. You may request deletion of your data, though we are legally obligated to retain certain records.

No. Your gaming history is completely confidential. Only you, specific systems for account security purposes, and authorities with a valid court order may access it.

Click the "Unsubscribe" link at the bottom of any promotional email. You can also manage specific email preferences from the Notifications page in your Account Settings. Note that security and transaction messages cannot be turned off.

Related Pages

Terms & Conditions Responsible Gaming About Us FAQ

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